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@pfeffersal | About Pfeffer Sal
The Pfeffer Sal Essentials Collection
We’re always up for a facial (did you know your skin is the largest organ in the body, but often gets the least TLC?), but it’s not always easy to get to a spa or a clinic. With this in mind, our faves Pfeffer Sal have put together a bespoke package for us of ‘essential’ products – their edit of the skin stalwarts that will genuinely change your skin. Importantly too, they have no affiliation to a specific skincare brand, so the products they choose are truly what they think are ‘the best’. If you’re looking for not only a gloss-up, but an investment in your skin, this is a great place to start.
The Pfeffer Sal Essentials Collection includes:
Pfeffer Sal Essential Serum
This is our first product and is super hydrating, soothing, healing and rebuilding. They say it plumps like a pillow, hydrates like a tall glass of water and leaves a radiant finish that just glows and glows.
Synergie Skin Masquerase
A regenerating mask to be used as an intense overnight treatment to help restore the skin’s youthful glow. This truly sorts out a lot of things in one sleep! Erase it does...
Esse Skincare Toner Plus
The most important light, refreshing probiotic toner that encourages a healthy balanced skin biome.
Elequra Eye Architecture Cream
In their words, ‘the best eye cream we’ve ever tried’.
*Included in this pack is an online 20-minute skin health consultation with one of Pfeffer Sal's expert therapists. A card with a promo code to book this will be included in the box.
London and UK Mainland Express Delivery
The price of express delivery is included in your order.
We aim to dispatch all orders within 3 working days. Delivery times are to be used as a guide only and unfortunately, from time to time there may be delays to delivery.
Click & Collect – £0.00
Available for pick up on Monday, Wednesday, and Friday (except Bank Holidays) between 11am and 5pm from Pfeffer Sal Customer Service, First floor, 106 Cleveland Street, London, W1T 6NX.
Same day pick up on orders placed by 2pm. Please allow a minimum of an hour for your order to be processed. You will receive a notification from us when it is ready to collect.
Orders will be held for up to 14 days from the date of purchase.
Please contact customerservice@pfeffersal.com or call 02039810272 to arrange collection should you need assistance.
International Express Delivery
£ quote on request – email customerservice@pfeffersal.com for a quote.
Your shipping quote will be sent to you and charged upon your confirmation, separately from your product(s) order.
Orders will be dispatched once shipping payment has been submitted.
Please contact us on customerservice@pfeffersal.com for details of our international tracked delivery coverage.
All pricing is in Pound Sterling and does not take into account currency fluctuations.
Delivery
Once your order has been processed, we will confirm your order is dispatched by sending you a shipping confirmation email. A legally binding contract between us will be formed when we send you the Shipping Confirmation ("Contract").
If a delivery attempt is made within the specified delivery window and not answered, customers may be required to pay for the second attempt delivery fee and will be contacted with an option to change the delivery method if necessary. They can arrange a re-delivery with some of our couriers directly. Such information can be found in the Shipping Confirmation.
Should you require assistance with shipping please contact us during business hours at customerservice@pfeffersal.com or call + 44 (0) 203 9810 272, quoting your order number. The goods cannot be redelivered to a different delivery address. Following the first failed delivery attempt, if you do not arrange a redelivery within 5 days, you shall be refunded in the purchased goods value and when the items are sent back to Pfeffer Sal.
Any inaccuracy in the contact details or postal details provided may delay or prevent delivery and we are not liable for such delay or non-delivery. Any items returned to sender will be considered unwanted.
We aim to dispatch all orders within 3 working days. Delivery times are to be used as a guide only and unfortunately, from time to time there may be delays to delivery.
We will endeavour to contact the customer and to assist to minimise delays, however, we cannot be liable for delays outside of our control, for example, we are not responsible for delays caused by destination customs clearance processes or our supply of the products is delayed by an event related to the suppliers. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. In any event, we will dispatch the goods to you within 30 days of the day on which we accept the order.
Inspection of Goods
The customer should immediately inspect the merchandise upon receipt and check that everything specified on the delivery note is included. The customer will be deemed to have accepted the order unless they notify us upon receipt that there is a problem, or they cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns section (see below). If they fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.
Subject to Availability
All products are subject to availability. We may not accept your order for products if an item you have ordered is out of stock. Please note that we reserve the right to reject any offer to purchase by you at any time. All prices are displayed including VAT.
Returns
Should you wish to return any goods purchased, please notify Pfeffer Sal within a period of 14 working days beginning with the day following the day of delivery to you, by emailing us at customerservice@pfeffersal.com or by calling us on + 44 (0) 203 9810 272 .
Please provide full details of the order number and the goods which are being returned. Goods must be returned unopened. To improve our service, please let us know the reason for returning any goods. Return the parcel by RECORDED DELIVERYto the following address:
Customer Service
Pfeffer Sal Limited
1st Floor
106 Cleveland St
Fitzrovia
London, W1T 6NX
Pfeffer Sal cannot be held responsible for returned goods that do not reach our Customer Services. In the event of an international delivery where you have been charged local taxes on the items you wish to return, you will need to approach your local customs office and present proof of return in order to reclaim any taxes paid.
Collections: Pfeiffer Sal, Wellbeing
